You can order in the Zumnorde online store with or without registration. To make shopping easier for you in the future, we recommend that you create a customer account. Then select your desired items and place them in the shopping cart. If you are satisfied with your selection, you can go to "Checkout". Select your desired payment method. After completing your order, you will receive an order confirmation by e-mail. We will keep you informed about the status of your order by e-mail.

If you wish to change or cancel your order, please contact us via the contact form (www.zumnorde.de/kontakt), by e-mail via [email protected] or by telephone on 0251 2029299, Mon - Fri from 09.00 to 17.00. In order to be able to deal with your request as quickly as possible, please also state your order number.

No, there is no minimum order value in the Zumnorde online store.

Setting up your own account will make your shopping more convenient in future. You enter your delivery and billing address once and do not have to enter them again for your next order. An online account also offers these advantages:

Checking the shipping status of your orders

Order and returns history

Exclusive promotions and offers

What are the advantages of the Zumnorde newsletter? You have several options for subscribing to the Zumnorde newsletter. You can subscribe to the newsletter directly when setting up a customer account or enter your e-mail address at the bottom of our homepage.

As a newsletter subscriber, you will receive the latest information about Zumnorde and take part in exciting promotions.

Select "My account" at the top right. Under the input fields for your e-mail address and password, click "Forgot password". You will then be automatically redirected to a page where you can enter your e-mail address. We will send you an e-mail with a link that will take you to a page where you can reset your password. Please make sure you use the same e-mail address with which you registered.

The stored personal data will of course be treated confidentially by Zumnorde Handelsgesellschaft mbH. The collection, processing and use of the customer's personal data is carried out in compliance with the data protection declaration of Zumnorde Handelsgesellschaft mbH and the Federal Data Protection Act.

The Zumnorde online store offers the following payment methods:

Credit card (Visa / MasterCard)

Online bank transfer (instant bank transfer)

Purchase on account

PayPal

Prepayment

Our articles can be delivered to Germany, Austria, the Netherlands, Belgium and Luxembourg.

When you go to "Checkout", you can select under "Address" whether the same address should be used for invoicing and delivery. If you would like to have your order delivered to an alternative address, select the "No" box under "Same billing address". A form will open. Please enter the alternative delivery address here. You can also have your order delivered to a post office or a Packstation.

CO2-neutral shipping: For all orders within Germany you pay €4.95 shipping costs, for all orders to Austria, the Netherlands, Belgium and Luxembourg €9.95.

As soon as your parcel has been dispatched, you will receive a dispatch confirmation by e-mail. With this e-mail, we will send you a link to track the parcel. When you open the link, you will be redirected to the website of our logistics partner DHL where you can view the status of the parcel.

We will also send you our bank details in the order confirmation email that you receive immediately after placing your order. If you no longer have them to hand, here are the details again:

For prepayment orders:
Account holder: Zumnorde Handelsgesellschaft mbH
Credit institution: Volksbank Münsterland Nord eG
Account number: 7208311601
Bank code: 403 619 06
BIC: GENODEM1IBB
IBAN: DE91 4036 1906 7208 3116 01
Reason for payment: Your order number

For purchase on account:
Payee: Klarna
Credit institution: Deutsche Bank AG
BIC: DEUTDEMM760
IBAN: Please refer to the invoice or separate e-mail from Klarna!
Purpose: Please refer to the invoice or separate e-mail from Klarna!

If the ordered goods do not meet your requirements, we will bear the costs of the return shipment. You can return the goods free of charge by sending the parcel back with DHL using the enclosed returns label.

Of course, you can also return parcels to one of our shoe stores. In this case, please also enclose the return documents so that we can clearly assign the return. Please note that we are currently unable to make any cash payments or settlements in the shoe stores. Once the return has been received by Zumnorde Handelsgesellschaft mbH, Salzmannstraße 58, 48147 Münster, the refund amount will be credited to you immediately using the payment method of your choice.

Please treat the goods as you would if you were trying them on in a store. To avoid damaging the soles, please only try the shoes on carpeting. Please be so kind and always return the goods in the original shoe boxes. If the returned goods are not in perfect condition, we must inform you that you may have to pay compensation.

If you receive a faulty item, please return it as described under "How do I return ordered goods?". Please state the reason for the defect and a description of the defect. "If the complaint is justified, you will be refunded the amount of the item in question. If you would like a replacement item, please place a new order in our Zumnorde online store.

If we have not been able to answer your questions here, we would be pleased to receive an e-mail. Simply fill in the form under "Contact" (www.zumnorde.de/contact) and send it off or send an e-mail directly to [email protected].

You can find the Store finder for the Zumnorde shoe stores here: (www.zumnorde.de/Store finder)

To display the Zumnorde online store optimally, we recommend a resolution of 1920x1080 pixels and a scaling of 100%. The Zumnorde online store has been optimized for various devices, including tablets and smartphones.

In most cases, deleting the temporarily stored Internet data helps. In some cases, the display is also affected by firewalls, anti-virus programs and other security programs. If you are experiencing problems within a company network, please contact the system administrator.

Cookies enable web servers to store information. This allows you to use the service of a saved shopping cart between two visits to our Zumnorde online store. If you have installed programs that continuously delete cookies, you will not be able to use this function. If you wish to save your shopping cart, the continuous deletion of cookies must be deactivated.